About Bel-Cross Properties, LLC - Arthur G. Trusler III, Broker
Bel-Cross Properties, LLC - Arthur G. Trusler III, Broker was established in 1991 as a property management firm and has grown to be a leader in property management in the Morgantown Area. Bel-Cross Properties, LLC - Arthur G. Trusler III, Broker is the only local member of both the National Association of REALTORS® and National Association of Residential Property Managers®. Bel-Cross Properties, LLC - Arthur G. Trusler III, Broker currently manages residential apartments and houses, office space, commercial buildings, storage buildings, and homeowner associations.
In addition to property management, we list and sell all types of real estate, ranging from single family homes to commercial buildings to vacant land. We specialize in buyer representation, and take a limited number of listings so that we can best serve our clientele.
We are a member of the North Central West Virginia Regional Multiple Listing Service which allows us access to all real estate listed by member firms, as well as, provide our listings to the local and global real estate community. We also have a heavy Internet presence which sends our listings to many potential buyers and renters.
REALTORS® at Bel-Cross Properties, LLC - Arthur G. Trusler III, Broker regularly participate in continuing education causes for business and leadership development and for real estate industry designations. The additional knowledge and experience obtained from continuing education sets us apart from all others in the real estate field.
Our Pledge to those we serve, is to provide you with quality and confidential service in a timely and professional manner with full accountability and integrity. Our professional ethics are governed by the National Association of REALTORS® Code of Ethics and National Association of Residential Property Management®, which is our guide for our daily business operations.
Maintenance is top notch
I have been leasing a commercial space in town for a little over a month now. The Maintenance staff has been the absolute most helpful. Not only did they come by and replace the blown fluorescent bulbs before I opened to the public, but they truly worked a miracle during our ribbon cutting event. The A/C went out and before we knew it the temperature was over 85, with a shop full of customers, a musician and melting iced refreshments. I called Bobby (the project manager of maintenance 1L) and he had someone over in 20 minutes. They were able to replace the fuse and had us back up and running within less than an hour. Forever grateful for these folks!
Very Understanding Staff
Me and my roommate first moved into our apartment in August. We were unhappy with the location which we didn't realize until move in day. Belcross properties was very accommodating and even moved us to another location of theirs in a weeks time. Bobby Eckles, the maintenance supervisor at Belcross, personally helped me and my roommate find a new apartment. Not only was he extremely friendly and willing to help, he personally made sure our situation was taken care of. I highly recommend renting from Belcross because they are very understanding and have a highly qualified staff.
Friendly & Accommodating Service
Ashley is a wonderful property manager for us and fielded all of our new rental property questions with ease. She's very helpful and is actually invested in her landlords and tenants.
Last week we met with Albert, our realtor, and he showed us a few apartments to get a feel for what we were looking for. Today, he set us up to see 5 apartments, and they were all amazing. Each apartment fit our budget perfectly and all were very nice apartments. It seemed that each apartment got better and better as we went along. Before meeting Albert, we were very lost on our apartment searches, and now I feel overwhelmed with options! I would recommend Bel-Cross properties, and specifically Albert, to help anyone with their apartment needs.
Prompt and friendly customer service
My initial experience after hiring Bel Cross was a little difficult as I did not hear anything from anyone for an extended period of time. However, I was eventually assigned to have Ashley Shade as my property manager and everything has been going great since that point. She is always very responsive and helpful and pleasant to work with. I recently had an emergency situation due to severe weather causing some damage to my property. Ashley helped coordinate immediate service to ensure there was no further damage to my property, and promptly provided the necessary paperwork to help me with the corresponding insurance claim. Due to work commitments I am often not available to handle issues that might pop up with my rental property, but having Ashley as the manager has taken a great deal of stress off of me as I know my property is in good hands. I highly recommend Ms. Ashley Shade and Bel Cross.
Ashley Shade at Bel-Cross properties is a gem. I have had rental units for years and have just started using Bel-Cross. Ashley treats them as if they were her own. She is very knowledgeable, has a great people personality, gives excellent advise and is prompt in replying to issues that come up. When you enlist the help of someone else you always wonder how it will be but with Ashley the overall experience has been wonderful. From my experience I would highly recommend Ashley Shade and Bel-Cross properties for all your real estate needs.
High quality experience
I have been using Belcross Properties for years. They have helped me sale several houses including my own house in 2017. This year I built another house and listed it in the beginning of October. Doug Miller went above and beyond all of my expectations and with the help of Belcross Properties we were under contract at the beginning of March!! I will definitely be using them again in the near future.
We are renting with Bell cross for 3 years and we love it . We lived in 3 bedroom place and one day just asked if is possible to move to bigger home since we need more space for our kids but our lease for the 3 bedroom had still few months left . We got respond in the time of 24 hours that " yes we are here to help and yes we can definitely do that for you And your Family " They are very helpful and always there when we need help or have any maintenance issues .Great team they have and they very very welcoming and friendly . If you need rental place contact Bell Cross they are best in Morgantown !!!
Service with roommate situation
Doug Miller and the rest of the Belcross office has helped me out dearly with my roommate situation. He was very flexible and cooperative and truly looked out for my best interest. Anyone who is looking to move into these apartments should know that Doug and the rest of the company are very understandable and will do pretty much anything to help you out with whatever situation you are going through!
Doug Miller is the one to see! He is amazing! He helped us out with everything and was able to work with our short time schedule!! Also, he is very friendly and wants the best for his customers!!!
Highest quality of service from Real Estate Agent Doug Miller
I just want to say Doug Miller has worked with me consistently and patiently. Time after time he found me something for an occasion and today he found my home away from home. The place was perfect! He is an honest man and I absolutely love and respect him for everything he's done for me! He gave me hope that not all housing companies in Morgantown are crooks! I was looking for an ideal place to call my own and he found the perfect one! He is very responsive and represents the Bel-cross company excellent! I am proud to say I will be living with Bel-cross property this year and many years to come. I AM SO VERY PLEASED WITH MY EXPERIENCE! If anyone ever asks me who I trust, it's Bel-cross property's very own Doug Miller and I'll send them all his way! Thank you for all the hard work you do!
High quality service for real estate agent Doug Miller.
I am a property owner, and when I need help with managing my properties I turn to Doug Miller. He know the Morgantown rental market. He is organized and professional, and always returns phone calls. He is a cut above the rest. I would highly recommend him to anyone in need of a person to manage their rentals. He is by far the best out there.
Morgantown is full of slum lords but Bel-cross does not fall under that category. I worked with Albert Claudio who was easy to talk to and a super nice guy. He was extremely patient, helpful and attentive throughout the whole proccess of finding a place to live. Highly reccomended.
Albert Claudio is very personable and professional. We discussed my needs and he showed me several properties that fit those needs. I recommend him to anyone looking for properties in/around Morgantown.
Willingness to go out if way for others!
Albert Claudio exemplifies the fundamental values and skills any successful real estate salesperson should. In addition to exhibiting a high level of competency within his field, he generates natural apertures between himself and his colleagues by going above and beyond to assist his clients and ensure their absolute satisfaction. Albert creates a warm and comforting environment, and is an absolute delight to work with. Thank you!
Albert Claudio is the best by far
Albert Claudio has been incredibly kind and helpful throughout my 6 years living in Morgantown, WV. I moved 4 times within my 6 years here and he was always there to lend a hand each time. He goes above and beyond for each client to ensure you find what you're looking for in a home or rental. He is persistent to find you exactly what you need and does so in such a caring, professional, and personable manner. He was only a text or call away whenever I needed anything or simply had a question. You really can't ask for more than that. 5 stars, 100%, A+ service :) thank you for everything!
High Quality Customer Service
I owe all of my Morgantown housing finds to Albert Claudio. Out of all the people I've worked with over my 8 years in this town, Albert was the one person who made what is normally an extremely stressful situation into such a fun and exciting experience. Albert truly cares about his clients and genuinely tries to find them a place that feels like home. Not only is he good at what he does, but he is such a wonderful and caring person as well. Thank you Albert for everything!
I was looking for a new place to live, and Doug Miller was a great help. He asked specific questions, listened to my answers, and quickly found just the right place for me. With all the hassles that go into moving, it was nice to have Doug taking care of finding the right place. Definitely five stars.
Hi my name is yisheng zhang. i was recently recommended by a friend to go through bel cross for finding a place to live. doug miller was very helpful, professional, and very thorough with the whole process. he also find me the perfect place to lice. i really appreciate his professionalism.
Professional and friendly
Bel- Cross is a great company. Doug Miller how is managing my property very helpful, professional and super friendly, he knows the market very well and listen to my suggestions.
Friendly and professional
I stopped in to get some information about the property itself for a history project I'm working on and the staff was so, so friendly and helpful. Albert Claudio was the one who ended up getting me the information that I needed and while he didn't have the facts right then, he got back to me within an hour of stopping in. I especially loved the building-it still retains the original structure inside and out, and makes for a very pleasant experience. I would definitely recommend stopping in Bel-Cross to anyone looking to rent or buy a home.
Melissa called me back even during off-hour and she provided wonderful solution to the problem. Overall she was very helpful.
Excellent experience for 7 years
Bel-Cross managed my rental property since 2009, with excellent costumer care. Finally, when we decided to sell the house, one of their realtors, Ashley Shade, did a superb job. Within 3 months from listing to closing, the house was sold for top price. The entire process was handled very professionally and efficiently - we didn't even need to go to Morgantown! We would highly recommend Arthur and Ashley as property managers/realtors.
I rented from them for 2 years when I was at school. They always took care of anything when it went wrong. They were very fair to us.
Fast Communication, Friendly and Helpful
The winter of 2016 had several cold days, and one morning my shower and kitchen faucet froze. I contacted Bel-Cross for help and my call was returned within ten minutes - a very quick response time. The manager sent two maintenance people to my apartment, James and Chris, who thawed my pipes and gave me advice on preventing freezing in the future. The freezing was caused by cold temperatures in the basement. J&C helpfully loaned me a space heater and recommended a constant water cold water drip during cold temperatures. I was very pleased with the service I received. Moving around in the basement was slightly difficult due to clutter from belongings that were present when I moved in. It would have been helpful to the maintenance people to have had more space to move around.
Personal, Courteous, and Affordable
Belcross cares about their tenants. Email inquires are answered in a quick manner no matter what the email is regarding. The office staff is always friendly when I walk in to pay my rent, request maintenance, or just to check on the status of a work order. There have been quite a few occasions where I have run into Mr. Trusler outside of his office and not only does he recognize me by name, he is willing to have a conversation. I believe that is what makes my experience so great with Belcross so memorable. They make you feel like you matter. The only area of improvement I would suggest is making sure the maintenance department cleans up after themselves. There have been a few occasions where I have come home to find materials or trash lying around from work that had been done. Not a huge issue, but would help with professionalism. Other than that, the maintence department is always polite and do their jobs well. You get notices at least 24hrs before inspections or before anyone will be entering your apartment (unless it is an emergency i.e. a water leak)
i have lived in a bunch of places in town. they are the first ones that always took care of fixing stuff and let me know before they came over.
I've renewed 3 years in a row!
Bel-Cross Properties is, in my opinion the best Property management in town. Anytime that I had an issue with the house or with something breaking, it was fixed almost immediately. The website is great to work with. You can pay online or do walk ins. I personally love to walk in to pay rent because you avoid fees versus online, but all the ladies and gentlemen are great. The ladies have really gotten to know my boyfriend and myself over the years, and they are really helpful in helping you keep track of what is owed and what what isn't. Bel-Cross is a great to work with all in all. Arthur is wonderful as well, he is always helpful if you need any answers or help. If there is any issue that you felt was dealt in an in proper way, whether it is through household problems or through walking in (which doesn't happen) he's pretty much there to help diffuse situations. I definitely recommend renting with them. I'm going on to my 4th year here, 3rd year renewing.
We lived with Bel-Cross for 3 years now. They have always been friendly, and taken care of any problems that we have had. We are still renting from them. Two thumbs up.
Made home buying a great experience
After contacting Bel-Cross, I will shown properties that were exactly what I was looking for. Arthur shared his professional opinion when asked and always looked out for your best interest. This made for the home buying experience to be easy by focusing on home we would love for many years to come. Thank you so much for your amazing service from the start to closing and even after the purchase.
Great Place to Live
I've lived under Bel-Cross Properties for about 4 years in 3 different apartments. Arthur and his crew fix problems right away, they answer emails and phone calls in a timely manner, and they even know their tenants by name. Most of my friends live in slum like apartments while all of my apartments have been extremely clean and classy. If there were every any issues related to leaks, bugs, etc. Bel-Cross came to the rescue as soon as possible. I really enjoy being a renter and renting from them!
We are out of town owners and a water pipe burst in the middle of the night damaging three units and displacing 9 tenants. Arthur Trusler and Bel Cross Properties took care of everything immediately. They relocated the tenants, mitigated further damage with immediate clean up and had the necessary inspections done to allow the tenants to move back in. They then handled the contracting of the extensive repairs and coordinated everything with the insurance company. Mr. Truslor and Bel Cross Properties truly went above and beyond to take care of both us, the owners, and the tenants. I give them my highest recommendation.
DOES NOT HIDE.
ALWAYS AVAILABLE; ALWAYS RESPONSIVE TO OUR CALLS.
I would use them again
I rented from Bel-Cross for 2 years, and then we bought our first house through them too. Arthur was my agent, and he walked us through every step of the process. We had a couple of issues that came up from inspections. He helped us get them resolved, and we've been living in our own home for 6 years now.
Message Sent. Thank you for contacting us. We will be in touch with you shortly.
|Mon - Fri:||9:00am - 5:00pm|